Return & Refund Policy

We want you to feel confident when shopping with Srielle™.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

• Items must be unused and in their original packaging.
• Items must be in resalable condition.
• Proof of purchase may be required.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns of opened or used personal care products unless required by applicable law.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow several business days for the refund to appear, depending on your financial institution.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue so we can assist you promptly.

Late or Missing Refunds

If you have not received your refund after it has been approved, please first check with your payment provider or bank, as processing times may vary.

Contact Us

For return and refund inquiries, please contact our support team.